Noviram - Gmail: use an app password, not your normal password. If App passwords are “not available”, turn on 2-Step Verification first. On a company Google Workspace account, your admin may have to allow app passwords.
- Outlook and Microsoft 365: use Sign in with Microsoft. If it says you need approval, your organization’s admin has to allow Noviram Outreach once.
- Other providers: create an app password in your provider’s security settings. If there isn’t one, use the mailbox’s normal password. If the test still fails, check the server settings with your provider.
- “Microsoft stopped the connection”: your password changed or access was removed. Press Sign in with Microsoft again in Settings → Mailboxes. Nothing is sent until you do.
My mailbox won’t connect
The usual causes and how to fix them.
More in When something isn’t working
Still stuck?
Ask Roxy in the app, or write to hello@noviramoutreach.com.